Return & Refund Policy

Last Updated: 9 September 2026

At NUCHEMI, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to accept eligible returns in accordance with the terms below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned with its original packaging
Include all original components, where applicable
Be in a condition suitable for resale
Be accompanied by your order details or order number

For hygiene and product-quality reasons, items that have been worn, damaged, altered or improperly handled may not be accepted.

2. Change of Mind Returns

If you have simply changed your mind, you may request a return within 30 days of receiving your order, provided the product remains unused and in its original condition and packaging.

The cost of returning the item may be the customer's responsibility unless the product is faulty, damaged or incorrectly supplied.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

Damaged
Faulty
Incorrect
Missing an item

please contact us as soon as possible.

We may request photographs or other information to help us assess the issue and arrange an appropriate resolution.

Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include a replacement, exchange or refund.

4. Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to NUCHEMI.

If an item is confirmed to be faulty, damaged in transit or incorrectly supplied, NUCHEMI will cover the reasonable return shipping costs where applicable.

We recommend using a tracked delivery service when returning an item, as NUCHEMI cannot be responsible for parcels lost during return transit until they have been received by us.

5. Items Not Eligible for Return

Returns may not be accepted for:

Items that have been worn or used
Items that have been damaged after delivery
Items returned without their original packaging
Items that have been altered or modified
Items returned after the applicable return period
Items damaged through improper care or handling

6. How to Request a Return

To request a return, please contact our customer support team at:

Email: sales@nuchemi.co.uk

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photographs, where relevant

Please do not send an item back before contacting us and receiving return instructions.

7. Return Inspection

Once your returned item has been received, we will inspect it to confirm that it meets our return requirements.

If your return is approved, we will process your refund to the original payment method used for the purchase.

If the returned item does not meet our return conditions, we may be unable to issue a refund.

8. Refund Processing

Approved refunds will normally be processed within 7 business days after the returned item has been received and inspected.

Please note that the time taken for the refund to appear in your account can vary depending on your bank or payment provider.

9. Refund Amount

For approved returns, the eligible purchase amount will be refunded to the original payment method.

Original delivery charges may not be refundable where the return is due to a change of mind, subject to applicable UK consumer rights.

Where an item is faulty, damaged or incorrectly supplied, we will provide the appropriate remedy in accordance with applicable UK consumer protection law.