Payment Policy

Last Updated: 9 September 2026

At NUCHEMI, we want your shopping experience to be simple, secure and transparent. This Payment Policy explains how payments are processed when you purchase from our website.

1. Accepted Payment Methods

NUCHEMI accepts secure payment methods available through our checkout.

Depending on your location and the payment options available at checkout, you may be able to pay using:

Visa
Mastercard
American Express
Debit Cards
Apple Pay
Google Pay
Other payment methods displayed at checkout

Available payment methods may vary depending on your location, device and payment provider.

2. Currency

All product prices on the NUCHEMI website are displayed in British Pounds Sterling (GBP / £) unless otherwise stated.

Your payment provider or bank may apply currency conversion charges if your bank account is held in a different currency.

3. Secure Checkout

NUCHEMI uses secure payment processing technologies to help protect your payment and personal information.

Payment information is transmitted through secure connections and processed by our authorised payment providers.

We do not request or store your complete payment card details through email, telephone or social media.

For additional security, customers should only enter payment information through the official NUCHEMI checkout.

4. Payment Processing

Payment is normally authorised and processed when you place your order.

Your order will only be confirmed once the payment has been successfully authorised.

After a successful transaction, you will receive an order confirmation email containing your order details.

5. Order Confirmation

Once your payment has been successfully completed, you should receive:

An order confirmation
Details of the products purchased
The amount paid
Your delivery information

A separate shipping confirmation may be sent once your order has been dispatched.

6. Payment Declined or Failed

If your payment is declined, your order may not be completed.

If you experience a payment issue, you can:

Check that your card details have been entered correctly
Confirm that your card has sufficient funds
Check that your billing information is correct
Try another available payment method
Contact your bank or payment provider
Contact NUCHEMI customer support if the issue continues

NUCHEMI cannot override a payment declined by your bank or payment provider.

7. Payment Verification & Fraud Prevention

To protect our customers and our business, orders may be subject to payment and security checks.

Where necessary, NUCHEMI may review an order for unusual or potentially fraudulent activity.

We reserve the right to delay, cancel or decline an order where there are reasonable grounds to suspect fraudulent or unauthorised activity.

If an order is cancelled after payment has been received, any eligible refund will be returned to the original payment method.

8. Payment Errors

If an incorrect amount is charged due to a technical or processing error, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange a correction or refund.

9. Refunds

Where a refund is approved under our Return & Refund Policy, the refund will normally be issued to the original payment method used to place the order.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

For full information about returns and refunds, please refer to our Return & Refund Policy.

10. Additional Charges

NUCHEMI does not intentionally add hidden payment charges.

Any applicable delivery charges, taxes, duties or other charges will be communicated to you where applicable before you complete your purchase.

Your bank or payment provider may independently charge currency conversion or transaction fees. These charges are outside NUCHEMI's control.

11. Payment Security

We take reasonable measures to protect payment-related information and customer data.

For your own security, never send your full card number, CVV, PIN, password or other sensitive payment information to NUCHEMI through email, social media or messaging services.