Privacy Policy

Last Updated: 9 September 2026

At NUCHEMI, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit or purchase from our website, how we use that information, how we protect it, and what rights you have regarding your personal data.

By using NUCHEMI or placing an order through our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

NUCHEMI is a UK-based jewellery brand specialising in bracelets and natural stone jewellery.

NUCHEMI
18 Burdon Lane
Cheam, Surrey
SM2 7PT
United Kingdom

Email: sales@nuchemi.co.uk
Phone: +44 7704 139412

For the purposes of applicable UK data protection legislation, NUCHEMI is responsible for the personal information collected through our website and services.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, contact us or interact with our website, we may collect:

Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Product preferences
Customer service communications
Information you provide when contacting us

Payment Information

Payments are processed through secure payment providers.

We do not need to store your complete payment card number or security code ourselves. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

3. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Website interaction information
Approximate location information
Date and time of website visits

This information may be used to maintain website security, understand website usage and improve our services.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Deliver products to you
Process payments
Provide customer support
Respond to enquiries
Manage returns, refunds and exchanges
Send order and shipping notifications
Improve our website and services
Prevent fraud and unauthorised transactions
Maintain website security
Understand customer preferences
Comply with legal and regulatory obligations

Where required, we will only use your personal information when we have a lawful basis for doing so.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

Contract

Processing is necessary to fulfil an order or provide services you have requested.

Legal Obligation

Processing may be necessary for us to comply with applicable laws, accounting requirements or other legal obligations.

Legitimate Interests

We may process information where it is reasonably necessary for legitimate business purposes, such as improving our services, protecting our website and preventing fraud.

Consent

Where required by law, we may ask for your consent before using your information for certain purposes, such as specific marketing communications or non-essential cookies.

You may withdraw consent where consent is the legal basis for processing.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send you information about:

New products
Collections
Special offers
Promotions
Brand updates

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not require you to receive marketing communications in order to purchase from NUCHEMI.

7. Cookies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve your browsing experience.

Cookies may be used for purposes such as:

Essential website functionality
Shopping cart functionality
Website performance
Analytics
Customer preferences
Marketing, where applicable

Where required, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

8. Sharing Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and fulfil your order.

These may include providers involved in:

Payment processing
Order fulfilment
Delivery and shipping
Website hosting and ecommerce services
Website analytics
Customer support
Fraud prevention
Email and marketing services
Technical and IT services

We only provide third parties with information that is reasonably necessary for them to perform their services.

We do not sell your personal information to third parties.

9. Payment Providers

When you make a purchase, payment information may be processed by a third-party payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

NUCHEMI does not request your full payment card information through email, social media or other unsecured communication channels.

10. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Where required, appropriate safeguards may be used to protect your personal information.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods where required for:

Legal obligations
Accounting and financial records
Tax requirements
Fraud prevention
Dispute resolution
Enforcement of agreements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. Your UK Data Protection Rights

Depending on the circumstances, you may have rights under applicable UK data protection legislation, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request transfer of certain personal information
Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.